Terms & Conditions
Thank you for choosing XTS (eXtraordinary Tour Services). Please note the following terms of service: All reservations and pricing is subject to final written via e- mail or other written communication validating the tour date, tour time , duration of tour , destinations, stops, layovers, services included, and any other agreements of terms or services. Any tour that is booked via our affiliate booking partners will be honored per terms of the agreement as they represent without exception.
Extraordinary Tour Services is not liable in the event of mechanical breakdown while on charter. We will attempt to resolve the situation in a timely manner. If a resolution can not be made, the charter will be terminated at the time in which the breakdown occurred. The client assumes full financial liability for any damage to the vehicle caused during the duration of the rental by them or any members of their party. A minimum of $200 will be assessed for trash, unsanitary debris, regurgitation ($600) or spill left in the vehicle by the booking contact and his/her party. An invoice will be provided for necessary repair.
Minimum standard gratuity on all tours of six (6) or more of 20% unless specifically stated otherwise. All payments are secured at time of booking unless otherwise agreed in writing. All tours require minimum 30 day cancellation for full refund. Tours cancelled after 30 days will incur 50% cancellation fee and 100% if cancelled within 15 days or less. Unless specifically agreed or on an all inclusive tour you will be responsible for any and all items purchased or consumed including wine tasting fees.
On all inclusive tours our fee's will not be changed, waived or modified regardless of an individual winery tasting fee structure. Any tastings or purchases outside the scope of our tasting agreement will be at the additional cost to the customer and paid directly by the customer. Often times a winery offers tasting experiences that will add additional cost to your tour. If you select this option it will be at customers expense. Any winery discounts or credits for purchases of wine or joining wine clubs will not modify or discount or fees. Many wineries will offer discounts when we bring you to their wineries. Please feel free to purchase any wines or other souvenirs on your tour.
During tours we frequently will take photos or videos of our guests and periodically we will post in on our web site or social media. Please let us know if you would like to opt out of this possibility .
Law prohibits alcohol consumption in all sedans & SUVs. Drug use is prohibited in any vehicle. Law prohibits minors (under 21 years of age) to possess or consume alcohol or drugs in any of our vehicles. If a passenger is found to possess said above, the run will be terminated and law enforcement officials will be contacted immediately. The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s)). It is Illegal to stand through the sunroof. Smoking is not permitted in any of our vehicle. Overtime pay will apply after the first 15 minutes of prearranged time described on the run sheet. Not responsible for delays or the termination in winter caused by unsafe road conditions (ie. not salted, accidents, etc.). Not responsible for articles left in the vehicles. Vehicles cannot be loaded beyond seating capacity.